Put AI agents to work in SAP, with controls your auditor accepts.
Choose the SAP processes where AI agents add value, set how far they may act, and design the approvals and audit trail, using SAP's own AI where it fits and custom agents where it doesn't.
For CIOs, SAP Directors, AI Leaders and Controllers.
SAP ships AI. We decide where it fits and fill the gaps.
Use what SAP delivers
Joule and SAP's embedded agents, where they fit your process.
Extend it
Custom skills and agents with Joule Studio and SAP BTP.
Build what's missing
Custom agents when the process crosses systems or needs specific controls.
Choose how far the agent goes. The controls follow.
Analyze
The agent reads SAP data and explains what happened and why. It changes nothing.
- Read-only access to the data it needs
- Answers cite their sources
- Decides and acts
Recommend
The agent prepares the fix with its evidence and waits for a person to approve it.
- Policy check before every recommendation
- Explanation and approval queue
- Approves or rejects in one click
Execute
The agent acts in SAP on its own, only inside limits the business has defined.
- Thresholds and segregation of duties
- Audit log, reversal path and kill switch
- Reviews exceptions and samples
Candidate processes across the whole business.
Not just finance: sales, procurement, manufacturing and master data too.
Classify why an invoice is blocked, gather PO and goods-receipt evidence, and release it when policy allows.
Review blocked sales orders with customer history and recommend release or escalation.
Match unexplained bank items to open items and propose postings for approval.
Check requisitions against contracts and catalogs, and suggest the right source.
Summarize exception messages and suggest which ones planners should act on first.
Find duplicate or incomplete customers, vendors and materials before they cause errors.
Usually three to four weeks to know which agents are worth building.
- Week 1
Collect candidates
Workshops with process owners across modules.
- Week 2
Score them
Value, data readiness, SAP access and control risk.
- Weeks 3–4
Design the top one
Autonomy level, controls and a reference architecture.
- Typical timing; the final plan depends on scope.
- Scored portfolio of SAP use cases
- Autonomy and control design per case
- Reference architecture for the top candidate
Choose the Joule path, then score the use case.
Use the SAP Joule resource guide for the implementation choice, then apply the readiness matrix and controls in the toolkit.
Seven controls every SAP agent needs.
Agent identity
Its own user, never a person's credentials.
Least privilege
Only the SAP authorizations it needs.
Segregation of duties
No conflicting roles, same as people.
Approval thresholds
Amounts and cases that always need a person.
Audit log
Inputs, rule, decision and change, per case.
Reversal path
Every action can be undone or escalated.
Questions to resolve before starting
Do we need SAP Joule?+
Not necessarily. We use SAP-delivered AI where it fits and build custom agents when the process needs them.
Can an agent post in SAP?+
Only at the autonomy level you approve, through permitted APIs, with an audit trail and a way to reverse it.
Who owns the agent?+
A named business owner for the outcome and a technical owner for its configuration.
How is it audited?+
Every case records its inputs, the rule applied, the decision, the approver and the change in SAP.
Bring one SAP process that's stuck.
We'll score it for value, data and control, and tell you if an agent should touch it.