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SAP SUPPORT (AMS)

Fewer repeat incidents. SAP support you can see.

Fewer repeat incidents and SAP support you can see: we diagnose your tickets, then run or strengthen support across modules with clear owners and continuous improvement.

For SAP Directors and IT Directors.

See support models
SERVICE IMPROVEMENT SYSTEMRECURRING INCIDENTSM1M2M3M4M5M6BACKLOG−31%KNOWN ERRORS24ROOT CAUSES08
SUPPORT MATURITY

Most SAP support is stuck at reacting. We move it forward.

01

Reactive

Tickets closed one by one.

02

Managed

Owners, priorities and service levels.

03

Improving

Root causes removed every month.

04

AI-assisted

Classification and fixes with controls.

SUPPORT MODELS

Start with a diagnostic. Choose the model that fits.

AMS Diagnostic

We analyze your tickets, roles and knowledge to show why support costs what it does.

WHAT'S INCLUDED
  • Ticket and backlog analysis
  • Interviews with users and support staff
WHAT CHANGES
  • Clear view of repeat incidents and their causes
  • Target support model and transition plan
SOUND FAMILIAR?

Five signs your SAP support needs a reset.

Tickets get closed but the root cause is never removed.

TRANSITION

From diagnostic to a support model that improves every month.

  1. Weeks 1–3

    Diagnostic

    Ticket evidence, interviews and the target model.

  2. Month 1

    Transition

    Knowledge transfer and shadow support.

  3. Month 3

    Stable service

    Service levels met and first root causes removed.

  4. Month 6

    Improvement

    Fewer repeat incidents and automation candidates.

  5. Typical timing; the final plan depends on scope.
SERVICE REPORTREPEAT INCIDENTS
Next: 3 automation candidates
Illustrative output · fictitious data
YOU RECEIVE
  • Recurring-incident analysis
  • Ownership and knowledge gaps
  • Target support model and transition plan
COVERAGE

Support across the SAP landscape.

Finance & Controlling

FI, CO, Treasury, Asset Accounting

Sales & distribution

SD, billing, credit, pricing

Procurement & inventory

MM, purchasing, invoice verification

Manufacturing & quality

PP, QM, MRP

Warehouse & logistics

WM / EWM, TM

Technical

ABAP, interfaces, BTP and integrations

RELATED

Keep exploring.

SAP across the business

End-to-end processes and modules.

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SAP specialists

Senior consultants for your own team.

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AI for SAP

Agents that help support, with controls.

Explore

S/4HANA

Plan the move while support stays stable.

Explore
BUYER QUESTIONS

Questions to resolve before starting

Which modules do you support?+

Functional and technical support across SAP processes: finance, sales, procurement, manufacturing, logistics and integrations. Scope is agreed per client.

Can you take over from our current provider?+

Yes, through a planned transition with knowledge transfer and a stabilization period.

Do you support ECC and S/4HANA?+

Both.

How are hours and service levels defined?+

They are agreed per client after the diagnostic, based on the ticket evidence.

Send us three months of tickets.

We'll show you what keeps coming back and how to stop it.

See SAP specialists